Author: puttepong

Customer service transformation: PwC Rude customers are a common issue many customer service reps have to deal with. That’s becoming increasingly true now that consumer expectations are evolving. If agents don’t answer a call quickly enough, or customers are already frustrated by the time they reach an employee, they’ll show it. Proactive customer service means… Continue reading 7 must-have skills for customer experience professionals

How insurance companies work with IBM to implement generative AI-based solutions Its generative AI features include developing personalized training courses with minimum input, increasing engagement through interactive material, and delivering real-time data to track learning progress and effectiveness. Vendorful is an AI-powered automatic response generator that simplifies the process of responding to RFPs, RFIs, and… Continue reading How Americas Top 4 Insurance Companies are Using Machine Learning Emerj Artificial Intelligence Research

In-Context Learning Approaches in Large Language Models by Javaid Nabi As the 20th century progressed, key developments in computing shaped the field that would become AI. In the 1930s, British mathematician and World War II codebreaker Alan Turing introduced the concept of a universal machine that could simulate any other machine. His theories were crucial… Continue reading Top 12 Machine Learning Use Cases and Business Applications